Privacy notice

This short notice covers the early-access form on our home page, help requests, the cookies this site uses, and analytics on our public pages. A full privacy policy for school members will follow before schools other than ours join.

Who we are

MartialQuest is run by MartialQuest LLC, 1301 N Orange Ave, Suite 101, Green Cove Springs, Florida. You can reach us at support@martialquest.com.

What the early-access form collects

Your name, email address, school name, city and state, the disciplines you teach, roughly how many students you have, whether you use GymDesk, how you heard about us if you tell us, and anything you choose to add in the message box. If you arrived through a tagged link (for example from our Facebook page), we note the link's campaign name, such as "facebook", with your request. To stop automated spam we also keep a scrambled (hashed) version of your internet address; it can't be turned back into the address itself.

How we use it

Only to contact you about early access to MartialQuest and to plan which schools to onboard. We don't sell or rent your details, and we don't add you to a mailing list.

Who else handles it

Our site runs on servers rented from Linode (Akamai) in the United States, and our email is sent through Google Workspace. When something on the site breaks, a technical error report goes to our error-tracking service, Sentry. These reports don't include form contents, passwords, internet addresses or cookies. Google Analytics measures visits to our public pages (see Analytics below). Each of these providers processes data only to provide its service to us.

How long we keep it

For as long as we're in touch about early access. If your school doesn't join, we delete your request within 12 months of our last contact.

Your choices

Email support@martialquest.com to see, correct or delete what you sent us, and we'll do it within 30 days.

Help requests

When you use Help, we keep what you write, any screenshot you add, the page you came from and your browser's name and version, so we can understand the problem. Requests go to MartialQuest support (questions for your school are sent as ordinary messages to its owners or instructors instead). Only you and MartialQuest support can see a request, and screenshots are never public. We delete requests, with their screenshots, two years after they're resolved or closed; ask us and we'll delete one sooner.

Birthdays and uniform sizes

Members can add their birthday and gi and belt sizes to their profile, and parents can add them for their children; a school's owners can add them for children too. We keep them so a school can see a student's age, place them in the right class and belt system, and order uniforms. Only the member, a child's parents and the school's owners and instructors can see them; other members never do. Adding them is optional. If a member, or a parent for their child, turns on the birthday shout-out, the school's feed says happy birthday on the day, by name (a child's first name only), without the age or year. Birthdays and sizes are deleted with the account or the child's record, and you can clear them at any time.

Push notifications

If you turn on notifications on a device, we keep the address your browser gives us for sending to that device, the keys to encrypt messages for it, and its browser name. Notifications go through your browser maker's push service (Apple, Google or Mozilla); they're encrypted so that service can't read them. They say what the notification in MartialQuest says, such as who commented or that you were promoted, never the text of a message. Turn them off in Settings, or by logging out on that device, and we delete that device's details.

Cookies

We use the cookies needed to keep you signed in and to protect forms from forgery. If you arrive through a tagged link, the same session cookie remembers the link's campaign name until you send the early-access form. There are no advertising cookies.

Analytics

To learn how people find MartialQuest, our public pages (the home page, the blog, this notice and the sign-in pages) use Google Analytics when you’re signed out. It sets cookies (named _ga) and tells Google which pages you viewed, roughly where you are, and what device and browser you use. Google Analytics doesn’t store your internet address, and we’ve turned off Google’s advertising features, so this isn’t used to show you ads. It never runs once you’re signed in, so nothing inside a school — photos, profiles, messages — is ever sent to Google.

To opt out, use your browser’s tracking protection or Google’s opt-out add-on.